Subject: Tech Support Candidate - Rohit Rawat
From: Rohit Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:21:03 -0400

| | Tech Support Test

Name | Rohit Rawat
E-mail | [email-masked]
Phone Number | (91) 8826640997
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Capegemini | Technical support advisor | 30may2021 | 22790
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device
2. Check the internet connection
3. Will check whether the website is down for me or for everyone

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings in your phone and select the Bluetooth settings option.

2.Scroll down to the other devices section under Bluetooth settings.

3. Make sure your phone is in discoverable mode as well.

4.Under 'other devices' select the speaker you want to pair and click on it.

What according to you makes you a good candidate for customer service or technical support job? | Because I have a good knowledge a out the basics of networking and I have taken the training while I was in capegemini and I have applied that knowledge as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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