Subject: Tech Support Candidate - Obaidh Ashaq
From: Obaidh Ashaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:19:00 -0400

| | Tech Support Test

Name | Obaidh Ashaq
E-mail | [email-masked]
Phone Number | (+91) 8750744300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WAISL Ltd | Lead Service Desk | N/A | 38000
Previous Employer 1 | RASPL | Lead EUS | 05 JAN 21 | 25000
Previous Employer 2 | Rooman Technologies | Desktop Support Engineer | October 2016 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1: Restart the Device
Step-2:  Make Sure the Internet Connection Works
Step-3: Make sure search results load properly.
Step-4: If searching doesn't work, then there's reason to believe that I'm not connected to the Internet.
Step-5: Check if the Website is Down for Everybody or Just Me
Step-6:

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1: Swipe down from the top of the screen.
Step-2: Touch and hold Bluetooth .
Step-3: Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Step-4: Tap the name of the Bluetooth device you want to pair with your device.
Step-5: Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | its all about good attitude in addition to our academic qualification like we should be soft spoken good listener problem solver helpful.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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