Subject: Tech Support Candidate - Vidit Kapoor Vidit
From: Vidit Kapoor Vidit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 01:55:25 -0400

| | Tech Support Test

Name | Vidit Kapoor Vidit
E-mail | [email-masked]
Phone Number | (91) 8004616954
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | ITSM ITIL, Incident,Change,Problem Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Sr. Project Engineer | 15th January,2022 | 64000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly will check user’s access on that particular website. Secondly will check if accessing that website requires user to connect to vpn.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth of the speaker device, now open Bluetooth for your mobile by going to settings > Bluetooth > search devices> select that speaker device which is visible and it will get connected
What according to you makes you a good candidate for customer service or technical support job? | I’m fond of interacting with people and solve their problems by patiently listening to them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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