Subject: Tech Support Candidate - Hishore Kumar Hishore
From: Hishore Kumar Hishore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 01:47:36 -0400

| | Tech Support Test

Name | Hishore Kumar Hishore
E-mail | [email-masked]
Phone Number | (91) 9500406785
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Madurai,Tamil Nadu
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AGTS Qatar | Network Engineer | Aug 27,2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We need to troubleshoot layer by layer from bottom to top

First,check the physical layer like the physical connectivity for the system.

Then,Data link layer need to be checked by checking the switch side whether port is administratorly down or protocol down.

Finally, check the network layer by checking the IP address,default gateway & dns set for the device as well as check the reachability to it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth in your mobile

Turn on speaker as well

Try to pair the speaker if it is the first time you are connecting and connect to the devices listed in the Bluetooth settings.

What according to you makes you a good candidate for customer service or technical support job?

A good customer service executive need  to get the correct requirements from the clients by asking right type of questions.

The second most important quality I personally think is the patience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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