Subject: Daily performance summary for LiveSalesman team for Oct 29th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 29th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Hassan Saeed | 0 | 1 | 19 | 5 | 25
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 3 | 0 | 1 | 6
Malek Hosan | 4 | 1 | 0 | 0 | 5
Shaha alsubaie | 0 | 5 | 0 | 0 | 5
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 4 | 0 | 2 | 6
Mohammed Abdulwahed | 0 | 1 | 16 | 3 | 20
Abdulmajeed Alanzy | 0 | 0 | 39 | 5 | 44
Khaled Sufian | 0 | 0 | 3 | 0 | 3
Grand Total | 6 | 16 | 77 | 16 | 115

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | (blank) | 2
| | Delivery Status | 10
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | (blank) | 2
Customer Services Total | | | 20
No Answer | (blank) | (blank) | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 6
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 2
PreSales Total | | | 9
Grand Total | | | 30

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 4 | 0 | 0 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 6 | 7
Malek Hosan | 1 | 3 | 7 | 1 | 6 | 15 | 33
Javed Aslam | 4 | 0 | 2 | 0 | 3 | 4 | 13
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 7 | 1 | 1 | 1 | 1 | 2 | 13
Abdulmajeed Alanzy | 16 | 8 | 0 | 5 | 1 | 1 | 31
Mohammed Abdulwahed | 7 | 0 | 0 | 0 | 1 | 0 | 8
Khaled Sufian | 1 | 1 | 1 | 1 | 0 | 0 | 4
samah Alharby | 3 | 0 | 1 | 0 | 0 | 0 | 4
Hassan Saeed | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 45 | 13 | 12 | 8 | 12 | 29 | 119

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 2 | 0 | 0 | 3 | 6
Javed Aslam | 2 | 0 | 0 | 0 | 0 | 2 | 4
Hasan Nour | 4 | 0 | 1 | 0 | 0 | 1 | 6
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 1 | 0 | 1 | 0 | 0 | 2
samah Alharby | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hassan Saeed | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 10 | 3 | 4 | 1 | 0 | 8 | 26

Please feel free to reach out for any further clarifications.