Subject: Tech Support Candidate - mohammad muzammil
From: mohammad muzammil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 13:04:58 -0400

| | Tech Support Test

Name | mohammad muzammil
E-mail | [email-masked]
Phone Number | (91) 7303555846
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Ienergizer | customer service executive | 26 july 2019 | 26000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first, I'll check whether the problem is on my end or theirs.

Then I'll try to check if the system is connected to the WIFI network or not.

I'll also try to open the cached version of the page.

If the web browser has some problem with it, I'll use another browser to open the website or use the incognito tab.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Open the control panel from the top of the mobile phone screen.

Step 2 : Long touch on the option that says Bluetooth.

Step 3 : Now, switch on the Bluetooth device and turn on the pairing mode.

Step 4 : The device will show up in the list of available devices.

Step 5 : Select the device that has to be paired and select the options that says " Pair "

The device will get connected to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

- Willingness to help.

- Solving customer's problem calmly and attentively.

- Using positive statements with the customer.

- Showing dedication towards the job that you are
hired for.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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