Subject: Trainer Candidate - Neelofar bashir
From: Neelofar bashir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 11:02:13 -0400

| | Tech Support Test

Name | Neelofar bashir
E-mail | [email-masked]
Phone Number | (99993) 58591
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior trainer | Still working | 35000
Previous Employer 1 | Kochartech | Senior trainer | Jan 18 | 35000
Previous Employer 2 | Project with GTT | PD trainer | 3 months |

If Selected, how much time do you need to join? | 30 Days

Please briefly describe your work experience specifically in training?

My Role as a trainer is as below:
-Taking NHT batches
-TNI,Module preparation,coaching,refresher,0-30
-Monitor calls to validate QA finding for refresher purpose
-BQM
-Daily Breifings on production floor, Monthly PKT

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When i joined Kochartech the process was totally new and i was the only Support function who handled everything till other support function were hired..It took the company almist 45 days to hire other staff..So as a trainer managing trainings,ops part,QA part and client on floor was little difficult but i managed and learnt to deal such situations as well

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

-Good customer service is who will get the service in a proper manner without any hassle
-Great customer service is : Customer first; leave everything point behind and make customer feel that he is priority for us..Its said that words have a great powers, hence by nice gesture and power words we can make customer feel great

What according to you makes you a good candidate for this position?

-I am hard worker and work as a team player whenever required
-I have worked in sales as well as customer service
-I want a platform wherein i can put use my skills to create a change as well as learn new things
-Even before stepping into BPO Live salesman was the company where i gave interview as an agent however could make it up,

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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