Subject: Tech Support Candidate - bhavya trilokia
From: bhavya trilokia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 09:05:40 -0400

| | Tech Support Test

Name | bhavya trilokia
E-mail | [email-masked]
Phone Number | (+91) 9643564445
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | sector 25
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i'll check wether  internet connection is working or not.
If it's working then i'll check on google what type of error is showing on that particular website.

If the error shows "This site can’t be reached",
then i'll restart my PC , if it was a driver issue  that would be fixed by restarting the PC. If the issue persists,
then the second step would to be to clear the browsing history , if the issue is fixed by clearing the browing history then it would be great but it not then next would be to RESET the browser .

RESETING the browser should fix this problem now as all the browse CACHE is cleared, but if not somehow, next is to reset the network driver.

RESETTING the driver ain't the last step but this step should be able to fix the issue by now.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first ill turn on my bluetooth headsets, then on my mobile,  i'll go to my mobiles setting > connections> bluetooth. then i'll click on my blutooth headset discoverd by my mobile and connect it to it.

What according to you makes you a good candidate for customer service or technical support job?

a good candidate should be an

-active listener
- patience
-a good problem solver
-having good knowledge of the product
-talk politely
-should be able to handle pressure.
-having great technical knowledge
-should not get furious on small small things

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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