Subject: Tech Support Candidate - Deepti Rana
From: Deepti Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 08:22:57 -0400

| | Tech Support Test

Name | Deepti Rana
E-mail | [email-masked]
Phone Number | (91) 9315144390
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 134, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Invest Advise Wealth Management | Sales Manager | 10 Sep 2021 | 35000
Previous Employer 1 | Navia Life Care | Pre Sales Manager | 20 Nov 2020 | 29500
Previous Employer 2 | Concentrix | Senior Practitioner | 3 Nov 2017 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

By clicking on wifi sign on toolbar, I will check if the computer is connected to internet or not.
If internet connection is proper and still there is an error in opening the website then I'll check whether I have mentioned the website correctly in the address bar on browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on mobile.
Turn on the speaker.
Search for nearby devices on mobile in bluetooth section.
Tap on the speaker name, pair the speaker with mobile and the mobile will be connected to the speaker via bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | With being good at communication, I'm good at listening too. I will first acknowledge the problem the customer is facing and then will ask them to follow the procedure step by step. I'm very patient which will help me in dealing with clients as I won't rush on calls and will help them patiently.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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