Subject: Tech Support Candidate - Indrapal Verma
From: Indrapal Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 07:21:01 -0400

| | Tech Support Test

Name | Indrapal Verma
E-mail | [email-masked]
Phone Number | (91) 9455300318
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jalandhar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microtech Infoserve Pvt. Ltd. | Technical Support Engineer | | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Many basics problems can be solved by restarting system.
2. clears caches and temp files.
3. Check Internet connection works.
4. Check website is correct or not.
5. Check site is properly working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Procedure are given below:
1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Check Bluetooth is connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Problem solving skill.
2. Clear Communication.
3. Friendly Attitude.
4. Product/Service Knowledge.
5. Strong Time Management.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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