Subject: Tech Support Candidate - Sarthak Kapil
From: Sarthak Kapil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 07:19:55 -0400

| | Tech Support Test

Name | Sarthak Kapil
E-mail | [email-masked]
Phone Number | (91) 9650461337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gr Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | 1st October |
Previous Employer 1 | Amazon | Technical support | Feb 1 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

You are having issues with your network connection. Your Internet service provider might have blocked access to specific websites, e.g., YouTube, Blogger, or maybe a personal domain. Your Windows Firewall is blocking access to a particular website. Your browser is loading the webpage from its internal cache.
See if the Problem Is on Your End or Theirs. ...
Browse a Cached Version of the Page. ...
Disable Add-Ons and Other Interfering Software. ...
Check Another Browser or Incognito Window. ...
Fix Your DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker. Put it on bluetooth mode
Open bluetooth settings on your mobile phone
Select the name of the speaker's bluetooth name
Click on connect
Wait for pairing
Paired

What according to you makes you a good candidate for customer service or technical support job? | I'm experiencing for more then a year , I have hands on experience in this field as well. I'm a good team player and I like new opportunities
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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