Subject: Tech Support Candidate - Jay Surya Dev Singh
From: Jay Surya Dev Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 07:19:16 -0400

| | Tech Support Test

Name | Jay Surya Dev Singh
E-mail | [email-masked]
Phone Number | (91) 9667366982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concorde Solution Pvt Ltd | Process Developer | 31 Oct 2021 | 36000
Previous Employer 1 | Iqor India Pvt Ltd | Sr Agent | 02 Feb 2020 | 29000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) I will Check the URL first whether its correct or not.
2.) Try opening any other website to check my internet stability.
3.) Try accessing the internet on another device.
4.) Restart my device if internet is not working.
5.) If still doesn't works will wait for couple of hours it might be a server problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON Bluetooth in my phone
Turn On the speaker as well
Then wait for the phone to show available bluetooth devices.
Selecting the correct bluetooth name which is for speaker.
Click on Pair Device
Then it gets connected

What according to you makes you a good candidate for customer service or technical support job? | I have been a part of both the fields be it Customer Service or Technical support and also hold a very good knowledge about the technical stuff as well as the perks about Customer service too. Using the past experience and knowledge i can level up the service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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