Subject: Trainer Candidate - Justin Joy
From: Justin Joy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 07:12:31 -0400

| | Tech Support Test

Name | Justin Joy
E-mail | [email-masked]
Phone Number | (+91) 9971699324
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Vasundhara Enclave

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Huawei | Trainer | Completed | 100000
Previous Employer 1 | Hafele India Private Limited | Territory Sales Manager | Completed | 48000
Previous Employer 2 | Bharat Petroleum Corporation Ltd. | Management Intern | Completed | 8000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

- Designing and developing training programs in line with the product launches
- Content development
- Train the On-Ground Trainers on the training delivery and execution.
-Conduct Online and Classroom Trainings
- Execute the training programs within the stipulated timelines.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | On multiple occasions, trainers face backlash from the Sales force when the deadlines for a particular task are disclosed. The key is to listen to their concerns and share with them ways in which they can tackle it. And being multi-lingual has always been of great help for the same.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

To address the concerns within the stipulated timelines is generally how customer service is supposed to be.
But by providing continuous updates and keeping the customer in the loop of the on-going concern will give them a sense of transparency and will build trust.

What according to you makes you a good candidate for this position?

Good Interpersonal skills
Observant
Adept in the software mostly used by the company
Confident communicator
Highly patient and can be mediator
Pro active and always open to new learnngs

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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