Subject: Trainer Candidate - Yajur Verma
From: Yajur Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 05:40:40 -0400

| | Tech Support Test

Name | Yajur Verma
E-mail | [email-masked]
Phone Number | (+91) 7065424444
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT | Process Trainer | 20 Nov 21 | 42000
Previous Employer 1 | Wipro Ltd | Senior Process Associate | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 Days
Please briefly describe your work experience specifically in training? | To onboard the new hires. Take them through the process of training for 35 Days. Guiding them through the OJT for 10 Days then handing them over to OPS. Also, preparing the Knowledge Check and rolling it on the floor across all LOB and publishing the KC Compliance report.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation was when the training was changed to WFH set up

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good CS:- When you give the resolution to the customer.

Great CS:- When you give the resolution and also check if the customer needs any help maybe with future booking so he doesn't have to call us again.

What according to you makes you a good candidate for this position?

6 years plus experience in Customer Service sales and service.

Leading the Training team for 25+ employees in each batch and taking them through either with Sales or Service or Chat or even E-mail training.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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