Subject: Tech Support Candidate - Neeraj Saharan
From: Neeraj Saharan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:58:12 -0400

| | Tech Support Test

Name | Neeraj Saharan
E-mail | [email-masked]
Phone Number | (+91) 9996468647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | XPS | desktop support engineer | 20th june | 21.5 k
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly,I will check Internet connection.
Then I will check website is correctly entered or not then I will clear all caches.
If same error showing will clear the history and restart the device.
These steps will definately help me out.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch ON Bluetooth in device as well as in speaker.
Now go to seeting and open Bluetooth there we can find the name of our speaker pair with it.
Now the device is coonnected with speaker.

What according to you makes you a good candidate for customer service or technical support job? | Good troubleshoot skiils as well as good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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