Subject: Trainer Candidate - Sunny Bhat
From: Sunny Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:50:57 -0400

| | Tech Support Test

Name | Sunny Bhat
E-mail | [email-masked]
Phone Number | (91) 9999327219
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AuthBridge Research Services Pvt Ltd | Senior Associate | Na | 42k
Previous Employer 1 | Foodpanda | Quality Analyst | 22 June 2019 | 35k
Previous Employer 2 | Delhivery.com | Quality Analyst | 12 Aug 2016 | 29k

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

I have handled training for associate in foodpanda, delhivery and in my current role.
Given training regarding process, and soft skills.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There was an Associate who was not taking training seriously.  So after several assessments and training,  I planned a separate sessions for that associate.  Crated a friendly approach with him and fortunately he was able to understand the feedback.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good - when we solve all customer queries
Great- when the query is resolved in first go

What according to you makes you a good candidate for this position? | My Experience and dedication twords work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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