Subject: Trainer Candidate - Abhishek Arora
From: Abhishek Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:15:31 -0400

| | Tech Support Test

Name | Abhishek Arora
E-mail | [email-masked]
Phone Number | (0) 9711208441
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini, Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TATA SIA AIRLINES | GRE | Feb'21 | 90k
Previous Employer 1 | Eleven Course Hospitality | P.A. cum Manager | Aug'16 | 55k
Previous Employer 2 | Kingfisher airlines | GSA | Dec'12 | 45k

If Selected, how much time do you need to join? | 15-20 Days

Please briefly describe your work experience specifically in training?

Nothing as such but have been imparting operational Training & handling related responsibility's as per office requirements from time-to-time.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good -- When you do your job as per SOP.

GREAT -- When you go beyond SOP n assist your Customers by overseeing on their needs.

What according to you makes you a good candidate for this position? | As I've been handling end-to-end operational requirements from time to time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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