Subject: Tech Support Candidate - Prince Verma
From: Prince Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:06:07 -0400

| | Tech Support Test

Name | Prince Verma
E-mail | [email-masked]
Phone Number | (91) 8090520603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Broadcasting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TV18 Broadcast Ltd. | System Administrator | working | 19395
Previous Employer 1 | Sudarshan TV Channel | IT Engineer | 30/10/2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, we check, which type of error we are getting in Chrome. If we get an Internet issue, then we check proper internet connectivity. If we can't reach out to ndtv.com in chrome then we check where this URL is blocked. And try to resolve at Firewall and ISP end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We doing some steps in Mobile Phone :

1) Go to settings in Phone
2) Click on the Bluetooth option
3) Turn on Bluetooth
4) A list of available devices will appear.
5) If speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker and that’s it, you’re connected!

After speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

Most wireless speakers let you connect a number of devices including laptops and tablets at the same time, so simply follow the above steps to connect them as well.

Please note that some speakers, especially the newer ones, now come with an NFC feature that makes it even easier to pair. To connect via this method, simply turn on NFC on your smartphone and tap the touch mark on the speaker.

What according to you makes you a good candidate for customer service or technical support job? | Good communication is very necessary for easily faced any incidents. So that we can easily resolve users' problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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