Subject: Tech Support Candidate - TAMREJ ALAM
From: TAMREJ ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:01:26 -0400

| | Tech Support Test

Name | TAMREJ ALAM
E-mail | [email-masked]
Phone Number | (91) 8708622893
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaheen Bagh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Square Yard | BDE | 6 Month | 19000
Previous Employer 2 | NHAI | CCE | 8 Month | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This is mainly due to 3 reasons, internet is not working, the website is not working, or the website has been blocked by isp.

First of all I would check my internet connection
the best way to check this is from that little wifi/network icon in the right hand side in the taskbar. If internet is not working, there will be a yellow triangle on that icon. So i'll try restarting my router and then try again or just wait for the internet to work again. If it takes a long time, i'll contact my ISP’s customer support and filled a complaint.

2. Sometimes some websites are blocked by ISPs due to these websites being banned by govt authorities so in this case I would use VPN to access the site.

3rd Possible reason: If internet is working & I still cannot connect even after using the VPN then most probably the website is down, due to maintenance or some technical error so all I can do is wait for it to back online.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First open the setting app
2. Find Bluetooth and then turn it on
3. Search for bluetooth speaker name under Available Device
4. If your speaker is not listed, press the button on your speaker that makes it discoverable
4. Select bluetooth speaker and connect

What according to you makes you a good candidate for customer service or technical support job?

Being a Computer science dropout it's gave me a good foundation to build on. I can add value and make a worthwhile contribution to the company’s growth with technical essentials which I have gained during my college day's.
I also believe that my knowledge, attribute, skills, working experience, and inspiration that the position required makes me suitable candidate for this post.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |