Subject: Tech Support Candidate - Farhan Usmani
From: Farhan Usmani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 03:36:44 -0400

| | Tech Support Test

Name | Farhan Usmani
E-mail | [email-masked]
Phone Number | (91) 7790998577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allianz partner | Assistant coordinator | Na | 17800
Previous Employer 1 | I enerziger | Subject matter expert | 30-oct-2019 | 14300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First off all I will read the error message which I got on suffering on website. According to error I will provide the solution to customer.some time I face this site not working issue due to internet lack off internet connection than i check my internet connection. If internet is working fine. I will also check website is properly correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1. Open the Bluetooth in my mobile phone.
Step-2. Switch on the Bluetooth speaker.
Step-3. Find the Bluetooth device name(like zabra, boot,) etc.

Step.4 If Bluetooth speaker name shown on my Bluetooth device list than click on Bluetooth speakers name.

Now you will get the Bluetooth speaker device sound like (your device is connected now) .

What according to you makes you a good candidate for customer service or technical support job? | I have 3 years work experience in customer technical support executive.My process was Haier LED technical support. And I have done My graduation of BCA. I have good knowledge of computer Traboule sooting .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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