Subject: Tech Support Candidate - Dhurv Singh
From: Dhurv Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 03:26:35 -0400

| | Tech Support Test

Name | Dhurv Singh
E-mail | [email-masked]
Phone Number | (+91) 8787016464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 15 , Noida , Uttar Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Core Java

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | S O Infotech Pvt Limited | Intern | 3 Months | 0.0
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have several Steps for Troubleshooting with logical order .
1.Restart your Device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
Important Note-> Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.

2.Make Sure the Internet Connection Works->
A. Open your browser. In the address bar at the
top, type in google.com , then push Enter or
Return

B. Make sure you're able to load Google.com .
Once this loads, make sure you're able to
search.
Type something in the Search box, then select
Google Search.

C. Make sure search results load properly

D. If searching doesn't work, then there's
reason to believe that you're not connected to
the Internet. Fix the connection issue before
proceeding.

3. Check if the Website is Down for Everybody or
Just Me->
It's a good idea to test if the site you're trying to
access is down for everyone, or just you. There's
a website that facilitates doing just that.

A. Open your preferred browser, and visit
website checker page, such as "Down for
Everyone or Just Me".
B. On the site, type in the website address you're
having problems reaching, then then push Enter
or Return.

Here , it is mainly few steps first we checked before search anything o internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Whether you’d like to take your wireless speaker out for a picnic, on vacation or simply fill a room in your house with sound, connecting your mobile to your speaker can be a little tricky. Here’s a quick guide that will run through the steps needed to make sure you won’t have to rely on your smartphone’s speakers anymore:

1.Go to settings

2.Tap the Bluetooth option

3.Turn on Bluetooth

4.A list of available devices will appear.

5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

6.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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