Subject: Tech Support Candidate - Himanshu kumar Himanshu
From: Himanshu kumar Himanshu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 03:16:42 -0400

| | Tech Support Test

Name | Himanshu kumar Himanshu
E-mail | [email-masked]
Phone Number | (+91) 8826738344
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajapark delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I'll check my internet connection is established or not. If there no lose end in the connection, I'll do the troubleshooting for the internet connection to diagnose the issue.
Afterwards reading the diagnosis I'll follow the steps that are mentioned by the report issued by the PC. This the best way to tackle the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable the bluetooth speaker first.
2. Enable the bluetooth of the mobile and search for the new connection or previously paired device.
3. Tap on the desired device that you want to connect.
4. By tapping on the device name connection will be established.
5. Ready to use.

What according to you makes you a good candidate for customer service or technical support job? | I have a technical background. As I'm graduated as an engineer. I'm familiar with the technical profile and devices. For customer services I have good communication skills and know how to manage client and know about client handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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