Subject: Tech Support Candidate - Shubhanjali Jaiswal
From: Shubhanjali Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 02:52:02 -0400

| | Tech Support Test

Name | Shubhanjali Jaiswal
E-mail | [email-masked]
Phone Number | (91) 8840293855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | No | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Free up RAM by closing other open programs. ...
Restart the software. ...
Shut down and restart your computer. ...
Use the Internet to find help. ...
Undo any recent hardware or software changes. ...
Uninstall the software, then reinstall it. ...
Look for software patches. ...
Scan for viruses and malware.
Check for the firewall
Boostif up

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Settings. ...
Next, tap Connections.
Then tap Bluetooth. ...
Then tap Scan at the top-right corner of your screen.
Next, press and hold the power button on your headphones. ...
Finally, find your headphones and tap them.

What according to you makes you a good candidate for customer service or technical support job? | It is all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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