Subject: Tech Support Candidate - Sumit giri
From: Sumit giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 02:27:25 -0400

| | Tech Support Test

Name | Sumit giri
E-mail | [email-masked]
Phone Number | (+91) 8586891993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SAHIBABAD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | cogent e-services | csa | 17 February | 12000`
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If a site is not opening than first step is to check the internet connection if the internet is working properly or not. If there is no issue with internet connectivity than change the default browser and check in some other browser and then again get back to the default. Always make sure that your browser is up to date.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the speaker than turn on the bluetooth on phone. Then check the Bluetooth connection with the name of speaker. Then click on the Bluetooth option and click on pair. Then speaker will be paired with phone.

What according to you makes you a good candidate for customer service or technical support job?

I had experience of working as a CSA and had experience of handling customers query. I am a good listener and quick in understanding things.
I always deals with customers query easily and efficiently.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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