Subject: Tech Support Candidate - MOHIT AGARWAL
From: MOHIT AGARWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 01:32:29 -0400

| | Tech Support Test

Name | MOHIT AGARWAL
E-mail | [email-masked]
Phone Number | (+91) 7428735248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | rajnagar extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | solbuggy connect pvt ltd | BDE | 15 dec 2019 | 17k
Previous Employer 1 | solbuggy connect pvt ltd | tl | 15 sept 2021 | 23k
Previous Employer 2 | nil | nil | nil | nil

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check if the Issue is Out of Hand.
2) Try to Reach another Website.
3) Try Loading the Website in a Different Browser.
4) Try the IP Address.
5) Change the Hosts File.
6) Check if the Site is Blocked.
7) Visit the Site's Hosting Company's Website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | click “Add Bluetooth or other device.” This is the button just above the Bluetooth slider. In the pop-up window, select Bluetooth. Press and hold the power button on your headphones. In order to connect your Bluetooth headphones to your Windows 10 PC, you need to activate pairing mode on your headphones.

What according to you makes you a good candidate for customer service or technical support job?

client interaction is great
knowledge of crm

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |