Subject: Tech Support Candidate - Shaheen khan
From: Shaheen khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 23:53:12 -0400

| | Tech Support Test

Name | Shaheen khan
E-mail | [email-masked]
Phone Number | (110089) 8130684736
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | When I get hired then I will show my abilities on the floor

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Germanium technologies | CCE | 30 June 2021 | 25k
Previous Employer 1 | Interlynx | Research Analyst | 4 sep 2018 | 20.5k
Previous Employer 2 | Crossroads | CCE | 16 Dec 2016 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we need to visit to the setting that if this is only website (www.ndtv.com) is not opening or all the websites which is search by us and if this web is not moving forward then we have some tool in the setting that we need to check after that all things are done by our side and still facing the prob then as a non technical guy do not have any idea.

Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- we need to switch on the bluetooth speaker for the pairing with the mobile phone
2- And then need to also the switch on the mobile bluetooth and need to find that speaker bluetooth options which was activate by us
3- Last when we found the same options in the mobile then we need to select that one and connect with the mobile phones so that we can do fun with speakers through our mobile

What according to you makes you a good candidate for customer service or technical support job?

Because I have done already my past 3 companies the same kind of stuff means customer care executive jobs so I can understand the value of the customer service and it is really means a lot for me and according to me what makes me a good candidate for customer service is what exactly customer is expected from our side and what customer need and what issue he is facing actually in current times. We know that we are reprinting customer care and customer can call us anytime for asking a help about any single issue
So if customer got satisfy by us with all his issues resolution
That's the most incredible thing and to deliver something towards to the customer on time that makes the good candidate for customer service
Do not know about the technical one so if I will get a chance to work with this post of technical one then I will be delighted to say thanks to everyone

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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