Subject: Daily performance summary for LiveSalesman team for Oct 28th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 28th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 9 | 0 | 0 | 9
Abu Sufian | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 38 | 5 | 43
Hasan Nour | 1 | 5 | 0 | 1 | 7
Amir Aziz | 1 | 0 | 0 | 0 | 1
Shaha alsubaie | 0 | 2 | 0 | 0 | 2
Javed Aslam | 1 | 3 | 3 | 7 | 14
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 4 | 63 | 7 | 74
Mohammed Abdulwahed | 0 | 2 | 33 | 5 | 40
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 24 | 4 | 28
Grand Total | 3 | 25 | 161 | 29 | 218

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | Delivery Status | 8
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 37
PreSales | (blank) | (blank) | 9
| Product Related | Product Specification | 2
PreSales Total | | | 11
Grand Total | | | 48

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 5 | 7
Malek Hosan | 1 | 6 | 4 | 2 | 7 | 19 | 39
Javed Aslam | 4 | 0 | 2 | 0 | 3 | 4 | 13
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 10 | 3 | 0 | 1 | 1 | 2 | 17
Abdulmajeed Alanzy | 21 | 5 | 1 | 5 | 4 | 0 | 36
Mohammed Abdulwahed | 5 | 1 | 0 | 0 | 1 | 0 | 7
Khaled Sufian | 2 | 0 | 3 | 0 | 0 | 0 | 5
samah Alharby | 6 | 1 | 0 | 0 | 0 | 0 | 7
Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 53 | 16 | 10 | 8 | 16 | 31 | 134

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 2 | 0 | 0 | 3 | 6
Javed Aslam | 5 | 0 | 0 | 0 | 0 | 2 | 7
Hasan Nour | 4 | 1 | 0 | 0 | 0 | 1 | 6
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 2 | 0 | 0 | 0 | 0 | 1 | 3
Khaled Sufian | 1 | 1 | 1 | 0 | 0 | 0 | 3
samah Alharby | 0 | 2 | 0 | 0 | 0 | 0 | 2
Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 21 | 5 | 3 | 0 | 0 | 8 | 37

Please feel free to reach out for any further clarifications.