Subject: Daily performance summary for LiveSalesman team for Oct 28th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 28th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 18 | 0 | 3 | 25
Abu Sufian | 0 | 1 | 3 | 0 | 0 | 4
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 2 | 0 | 0 | 18 | 0 | 20
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 7 | 1 | 0 | 0 | 12 | 20
Ankit Kumar | 0 | 2 | 14 | 0 | 0 | 16
Jok Kuol | 0 | 3 | 18 | 0 | 8 | 29
RAMI KASSAM | 0 | 6 | 25 | 0 | 0 | 31
Waseem Ahemad . Khan | 0 | 5 | 31 | 0 | 2 | 38
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 18 | 109 | 18 | 27 | 185

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 17
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 3
| | Delivery Status | 20
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 4
| | Delay collection | 1
| | Refund for Other reason | 1
| | Return item not received | 2
| | Return Request Initiation | 2
Customer Services Total | | | 59
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 4
No Answer Total | | | 5
PreSales | (blank) | (blank) | 14
| Other Enquiry | (blank) | 10
| | Offers | 2
| | Payment Methods | 1
| | Store Availability | 7
| | Store Location | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Pricing | 2
| | Product Specification | 45
PreSales Total | | | 88
Grand Total | | | 152

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 7 | 0 | 0 | 0 | 0 | 1 | 8

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 6 | 2 | 1 | 1 | 4 | 16
Jok Kuol | 12 | 2 | 2 | 6 | 1 | 2 | 25
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 2 | 4
RAMI KASSAM | 13 | 2 | 0 | 3 | 1 | 1 | 20
Waseem Ahemad . Khan | 6 | 6 | 1 | 3 | 2 | 0 | 18
Abu Sufian | 4 | 4 | 0 | 2 | 2 | 0 | 12
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 2 | 0 | 0 | 0 | 0 | 3
Grand Total | 39 | 23 | 6 | 15 | 7 | 9 | 99

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 3 | 0 | 1 | 1 | 2 | 9
Mohammed Ali | 6 | 1 | 1 | 1 | 1 | 2 | 12
Radhika Jawle | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abu Sufian | 3 | 1 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 22 | 5 | 1 | 3 | 2 | 4 | 37

Please feel free to reach out for any further clarifications.