Subject: Tech Support Candidate - Tavi aggarwal
From: Tavi aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 15:21:26 -0400

| | Tech Support Test

Name | Tavi aggarwal
E-mail | [email-masked]
Phone Number | (91) 6284370726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kota, Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DXC Technology | Senior assistant service delivery coordinator | 30-nov-21 | 23K
Previous Employer 1 | Teleperformance | customer care executive | 2-jun-20 | 12K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First- check the internet service provider
the second-what Error message is displaying
Tried to clear browser data, history, cache, and cookies and then reset the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings then click to Bluetooth ON button. It will start to pair. Once pairing is done its connected and starts to user
What according to you makes you a good candidate for customer service or technical support job? | When user came via call, chat or email I tried to understand what type of issue the user is facing, listen to them patiently, and calmly handle the concern
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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