Subject: Tech Support Candidate - Harsh Vardhan
From: Harsh Vardhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 13:34:51 -0400

| | Tech Support Test

Name | Harsh Vardhan
E-mail | [email-masked]
Phone Number | (+91) 9334362234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Restart my Device. 2) Check whether my internet connection is working properly.

4) Clear chache and history file of browser.
5) Check for proxy server
6) Reset the browser
7) Check for www.ndtv.com open in another browser or not

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1) On your device, press the POWER button to enter pairing mode. 2) On the computer, press the Windows Key.3)Select Settings.4)Select Devices.5)Select Bluetooth & other devices and then click on the slider under Bluetooth to turn the Bluetooth function On.

What according to you makes you a good candidate for customer service or technical support job?

Good Candidate for tech support -
1) Good Communication Skills
2) Knowledge about Tech Support
3) Good Behaviour with Customer
4) Good Understanding language with customer for tech support

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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