Subject: Tech Support Candidate - Shiv Dayal
From: Shiv Dayal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 12:58:38 -0400

| | Tech Support Test

Name | Shiv Dayal
E-mail | [email-masked]
Phone Number | (91) 7042576739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 22, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Android phone as well

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na |
Previous Employer 1 | Ienergizer | CSA | 09/10/21 |
Previous Employer 2 | Ienergizer | CSA | 26/04/2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, we will check all network connection and cables.
Clear all browser history and clear cache history.
Check time stamp and HTTPS url browser.
Check Site settings and proxy and security restrictions.
Check for updates of license and aggrement.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth of both device.
Pair with mobile Bluetooth and speaker
Internet should be on and data saver must be disable

Reset network settings
Reset settings
Safe mode

What according to you makes you a good candidate for customer service or technical support job? | Customer calls regarding his technical issue and we have understood and provided resolution with following technical support with first call resolution having customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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