Subject: Tech Support Candidate - Abhishek Mishra
From: Abhishek Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 12:43:46 -0400

| | Tech Support Test

Name | Abhishek Mishra
E-mail | [email-masked]
Phone Number | (+91) 9621668963
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kaushambi Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogito | Quality checker | Currently working | 25000
Previous Employer 1 | GVK EMRI 108 and 102 | Back office executive | 14/11/2020 | 16345
Previous Employer 2 | Dr. Bhats physiotherapy and pain clinic | Assistant physiotherapy | 20/03/2020 | 5000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all make sure that internet connection works.
(A) Open browser in address bar and type www.google.com then push Enter or Return.
(B) Make sure you're able to load google. Once you load then you are able to search. Then something type in search box, then select google search.
(C) Make sure search results load properly.
(D) If again there's having same issue, then there's reason to believe that you're not connected to the internet. Fix the internet issue.

2 Clear trash from your search history.

3 Restart your device.
Before Restart device make sure to save all necessary work to prevent data loss.

4 Check if the website is down for everybody or just me.

Open your prefered browser and visit website checker page such as 'Down for everyone or Just me'.
On the site type website you're having problems reaching, then push Enter or Return.

If the site results it's just you then there is problem with your computer or site.
If the site results it's not just you then there is problem with everyone.

Leave a mail to your IT department.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open setting,
Touch bluetooth option
Touch Available Devices to search the Bluetooth Speakers Name

Select Bluetooth Speaker Name
Touch pair to make paring your mobile phone to the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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