Subject: Tech Support Candidate - Laishrom Nirmala
From: Laishrom Nirmala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 12:12:37 -0400

| | Tech Support Test

Name | Laishrom Nirmala
E-mail | [email-masked]
Phone Number | (110092) 9383179725
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar, DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Analyst | Still working | 21,350
Previous Employer 1 | Concentrix | Customer support | March 6th 2019 | 19,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will refresh it, if still not working I will clear cache and delete all history.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will go to my Bluetooth section and On both for phone and mobile, after that I will check the name of my Bluetooth and connect to it by clicking.
What according to you makes you a good candidate for customer service or technical support job? | I am people's customer and most of all I love talking to people. I have skills to solve customer problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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