Subject: Tech Support Candidate - Robin Sharma
From: Robin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 11:59:20 -0400

| | Tech Support Test

Name | Robin Sharma
E-mail | [email-masked]
Phone Number | (91) 9557072434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cherry E Commerce | Customer support executive | 2 march 2021 | 30000
Previous Employer 2 | Bandhan Bank | Customer Relationships Officer | April 2020 | 30000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Firstly I will restart My Device.
Because Many basic problems can be solved simply by restarting any device.
2 I will make Sure the Internet Connection Works.
3 I will check if the Website is Down for Everybody or Just Me.
4 i will also check the cookies and cache.
5 Wifi or LAN cable checking.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will open my device's Bluetooth then open that Bluetooth speaker and after that i will search for a device and then i will see a name of that speaker and then pair successfully with that. After pairing my mobile will be connected with Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

I am very polite person and i have worked in customer support so i know how to handle customer queries and solutions.

Customer should get satisfied by your answer or solution that is the best thing in customer support or service.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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