Subject: Tech Support Candidate - NITIN KUMAR KUSHWAHA
From: NITIN KUMAR KUSHWAHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 10:30:37 -0400

| | Tech Support Test

Name | NITIN KUMAR KUSHWAHA
E-mail | [email-masked]
Phone Number | (+91) 9318435778
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Limited | Customer Support Associate | 31st October | 25142.5
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I check my internet connection of my computer. After checking internet connection, if it has no error in internet than I will clear all cache and cookies. After doing all necessary checks it will open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn power on in bluetooth speaker.
2. Tap on bluetooth icon of your phone.
3. Tap on device name which will appear on your phone than it will be connected.

What according to you makes you a good candidate for customer service or technical support job? | First of all I'm a good learner. I learn new things and skills with full of my efforts. In addition with this I have an experience in customer service as well. I am able to handle customer's queries and have experience in this field.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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