Subject: Tech Support Candidate - Yogesh Sharma
From: Yogesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 05:39:57 -0400

| | Tech Support Test

Name | Yogesh Sharma
E-mail | [email-masked]
Phone Number | (91) 6396888100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tanya Automobiles pvt.ltd | Quality Care Manager | Oct-25-2021 | 20000
Previous Employer 1 | Teleperformence pvt.ltd | CSE | June-30-2021 | 16000
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | So first I will check the LAN connection and after that the second step is to click on the bottom of the right side of computer screen and click on network and click on turboshoot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step to open the Bluetooth option in your phone and also the device that you want to connect. Second in the available device option you can select the device which you want to pair, click on that and here you go

What according to you makes you a good candidate for customer service or technical support job?

Because I have the past one year or more then experience in the same industry.
I was worked in a BPO as a customer service executive so I have the theoretical and practical knowledge to provide the delight experience. Also I have the technical knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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