Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 05:25:00 -0400

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (+91) 9818183885
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar , Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intec Infonet Private Limited | Network Engineer | till working | 30000
Previous Employer 1 | Dynacons System & Solutions Limited | Data Centre Engineer | 12-Oct,2020 | 22000
Previous Employer 2 | Insprisys Solutions Limited | Network Engineer | 14-Aug,2019 | 16200

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, Open the browser & type website name after that click enter the website  after click showing error. web page not working properly. So if you technical persion then try to cler cheche after that again try to open. Now, its working fine.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly. Go to menu then Go to Mobile setting after that click bluetooth then click bluethooth button for ON purpose then serching bluetooth speaker then paired the device after pairing device is working fine. If you check then play a song.
What according to you makes you a good candidate for customer service or technical support job? | Provide Good technical Support & also measure thing politely behaviour
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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