Subject: Chat Audit Jayway
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 28 Oct 2021 02:17:19 -0700 (MST)

Chat Transcript Chat ID: R10FEWMF5R 

Traveler and Harry Chat started: Sat, 10/23/2021, 10:27 pm Harry Hi there, can we help you plan your upcoming vacation? Traveler my family of 6 is looking for a vacation in Sicily this winter break. Harry We will be more than happy to plan vacation for you. Traveler where are you located/ Harry We are a New York based custom tour operator providing an authentic and personal travel experience since 2006. We have local offices in all of eastern Europe. Traveler But Italy isn't in Eastern Europe...? Harry But we will be happy to plan a vacation for you as well Harry Are we still connected? Traveler yes, we are! can you send me some examples of accommodations? We'd be looking for 5 star... Harry Sure, we can get one of our expert vacation planners to get in touch with you with more information. May I know your name, email and phone number? Harry Are we still connected? 10:44:47 pm Traveler left the chat 

Hi Harsh, the chat was handled pretty well however the only improvement I could suggest you is that when traveller asks you a specific question please answer it first so you could have mentioned " We are a boutique tour operator specializing in tailor-made tours throughout most of Europe. We make the complicated simple and will look after you every step of the way. Since 2006 we have helped thousands of travelers explore Europe. Our guests enjoy seamless vacations with complete peace of mind. You could travel in just one country or combine countries and regions as diverse as former Eastern Europe, Western Europe, the Baltic States, the Balkans, the Caucasus, and the Mediterranean. Our expertise and on-the-ground-staff enable us to create customized itineraries for multi-destination European trips" which would cover all the regions/locations that we cater to including Italy and also you could have mentioned we cover Italy as one of our destinations as well. Rest was handled well. 

Best Regards, 

Thanks 
Amit