Subject: English Language Test - Faisal Yazdani
From: Faisal Yazdani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 04:17:22 -0400

| | Foreign Language Screening Test

Name | Faisal Yazdani    /  (110025) 8527434738    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Rahul,
As per your order, the compony shipped the delivery in your address which was showing on the site, but unfortunately it was misprinted by the courier compony, and for you the order is on process the order will be delivered within three days.  and sorry for the delay. our compony is very responsible for any incontinence, so you can trust in us. thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Homebox Team received your email for replacement, firstly you have to checked default properly than you can replace it with another stuff but compony can not refund the amount.

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