Subject: Tech Support Candidate - Shobhit Goswami Shobhit
From: Shobhit Goswami Shobhit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 04:12:20 -0400

| | Tech Support Test

Name | Shobhit Goswami Shobhit
E-mail | [email-masked]
Phone Number | (91) 9818062479
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Riddle Autoparts | Tele Sales | 26 October 2021 | 20,000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first refresh the website, if it doesn't work then I am surely gonna use another browser i.e either Mozilla Firefox or Opera to open www.ndtv.com.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will turn on the Bluetooth on my device.
2. Will gonna search for available devices.
3. After finding the Bluetooth speaker on the list of available devices on my mobile phone, I will pair it.
4. Confirm the pairing request.
5. After confirming, I surely gonna recheck it on my phone whether it's written connected or not.
6.) If it is connected, it means Bluetooth speaker are connected.

What according to you makes you a good candidate for customer service or technical support job?

Quickness, speed and communication. Also hassle free sharpness of system. Extra catchy and must immediately understand the customer/client query.
And most of important having a patience and being a good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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