Subject: Tech Support Candidate - Agreeta Chandel
From: Agreeta Chandel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 03:59:21 -0400

| | Tech Support Test

Name | Agreeta Chandel
E-mail | [email-masked]
Phone Number | (91) 6263777494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior customer service executive | 8th Oct | 32700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

See if the problem is on your end or theirs
Browse a cached version of the page
Disable add-ons and other interfering software
Check another browser or incognito window
Fix your dns
Fire up a vpn

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from top of the screen
Touch and hold bluetooth
Tap pair new device , if you don't find pair new devices check under available devices or tap more . Refresh
Tap the name of the Bluetooth device you want to pair with
Follow any on screen instructions

What according to you makes you a good candidate for customer service or technical support job? | As in customer service job we deal with  customers who are not happy with the services or are facing issues with the product , I have really good knowledge about how to be apologetic and how to convence the customer and show the assurance that issue will be resolved apart from this whatever quality a representative should have I have those qualities
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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