Subject: Tech Support Candidate - Shrey Shobhit
From: Shrey Shobhit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 03:52:32 -0400

| | Tech Support Test

Name | Shrey Shobhit
E-mail | [email-masked]
Phone Number | (+91) 9548902443
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | BAREILLY
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | Hotel Madhuganga | Front office executive | July2021 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the website doesn't load then firstly we have to check the internet connection if it properly working by opening a new website on a new tab. We can also try opening it in a new tab. If it does not open on the new tab also then we can clear the cookies and cache of the browser. We can also try opening the website in a different browser If the error still occurs than there must be some problems with the website only.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Switch on the Bluetooth speaker
2- Switch on mobile Bluetooth and click on available devices in the Bluetooth menu.
3-The name of the speaker will pop up there, Click on it and it connects.

What according to you makes you a good candidate for customer service or technical support job? | I have worked as a front office executive and my work was to handle guest queries and complaints over calls,mails and in person so I have sound knowledge of customer service and I also have basic knowledge about computers and will learn and improve my skill set if provided with the opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |