Subject: Tech Support Candidate - Vivek Kumar
From: Vivek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 03:48:20 -0400

| | Tech Support Test

Name | Vivek Kumar
E-mail | [email-masked]
Phone Number | (91) 8130078335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lajpat Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | JP Response Management | Senior Response Executive | 28th March | 17500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:- Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2:- Open your browser. In the address bar at the top, type in , then push Enter or Return.
3:-Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search
4:-Make sure search results load properly.
5:-If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:- Turn on your bluetooth speaker.
2:- Open your phone and go to settings.
3:- Then click on Blutooth option and turned it on.
4:- Then search for the name or Bluetooth speaker which have saved it or will display on mobile screen as tha name of company.

What according to you makes you a good candidate for customer service or technical support job? | With my skills and expertise I would fit perfectly in such a company culture. I am a great listener and always oriented towards solving a problem. I've gathered relevant experience and have an extremely positive attitude towards doing anything in my life.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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