Subject: Tech Support Candidate - Akash Goel
From: Akash Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 03:37:39 -0400

| | Tech Support Test

Name | Akash Goel
E-mail | [email-masked]
Phone Number | (+91) 9818635136
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | North West Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | no | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all, you have to check your device is connected to internet or not.
then secondly, you write accurate spelling in website address or not.
then third, you should check is you disable or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first we open Bluetooth in mobile and open Bluetooth speaker. then, we pairing the device with mobile phone then we connect the device with mobile phone and enjoy music.

What according to you makes you a good candidate for customer service or technical support job? | be polite with  customer, to be honest to the customer, problem solving, handle situation & giving satisfied answer to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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