Subject: Tech Support Candidate - Anushka Singh
From: Anushka Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 03:09:51 -0400

| | Tech Support Test

Name | Anushka Singh
E-mail | [email-masked]
Phone Number | (91) 9005619631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Customer executive | 26/08/2021 | 36000
Previous Employer 2 | Axis bank | Sales manager | 26/09/2020 | 27000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if another website is working.
Click menu button and select Settings
In general panel go to Network Settings section
Click settings. The Connection Settings dialog will open.
Change your Proxy settings
If you don’t connect to internet through a proxy select No Proxy
Close the Connection Settings dialog
Close the about preferences page.
Any changes you’ve made will automatically be saved

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open speaker
In Mobile Phone open Bluetooth and connect with speaker that need to be paired

What according to you makes you a good candidate for customer service or technical support job? | Good candidate is one who solve the problem of customer and know about the situation of them.Candidate need to be in customer shoes to understand the technical problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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