Subject: Tech Support Candidate - Vijay Singh Adhikari
From: Vijay Singh Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 01:36:10 -0400

| | Tech Support Test

Name | Vijay Singh Adhikari
E-mail | [email-masked]
Phone Number | (+91) 7828813301
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check what's the actual problem.
Check the internet connection whether it's working or not.
If internet is working then clear the cache memory of the browser and try it again.
Of internet is not working then switch off the router and switch it on and try again. This will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) switch on the bluetooth speaker.
2) switch on your mobile bluetooth and go to pair new device.
3) look for your bluetooth speaker device name and pair it with your mobile.
4) After pairing enjoy listening to music.

What according to you makes you a good candidate for customer service or technical support job? | Well, i am a good listener and I am a very good in interactions with different people it can be a customer, client, employees, manager etc. Well I don't have any technical experience but I have a good knowledge regarding technology and I always makes myself up to date.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |