Subject: Tech Support Candidate - Pihu Dwivedi
From: Pihu Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 00:37:36 -0400

| | Tech Support Test

Name | Pihu Dwivedi
E-mail | [email-masked]
Phone Number | (482002) 9111543222
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | jabalpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
MS excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance SMSL lmtd | Advisor | Working | 20,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- CLICK OK 3 DOTS ON BROWSING PAGE
OPEN- SETTINGS, CLICK ON PRIVACY AND SETTINGS- CLEAR ALL TIME CACHE AND COOKIES FEOM BASIC AND ADVANCE, CLEAR HISTORY, CLOSING THE BROWSIMG PAGE AND RE-OPENING THE SAME

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Clicking on mobile settings> connection> switching Bluetooth on and pairing it with speaker Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | As, I am fresher with no experience in IT field, I am looking forward to test my abilities and skills through various platforms, this opportunity is most suitable to start my career in IT background, which will help me to grow with the company and learn new skills and techniques.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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