Subject: English Language Test - Anshuman Chauhan
From: Anshuman Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 23:53:28 -0400

| | Foreign Language Screening Test

Name | Anshuman Chauhan    /  (91) 9044255431    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dera sir,
We are sorry to inform you that your package did not get deleivered on time, as the address you shared  with us  was wrong as per the courier services.
Please provide us with the correct address, so we can ship the package as soon as possible.
Best regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul
Good day
I am sorry to hear that ur tv cabinet got scratches by our  team at the time of installation.
please attach some photographs and sent to us. So we can look into it and provide you with the best possible outcome.
Best regards
Homebox team

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