Subject: Daily performance summary for LiveSalesman team for Oct 27th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 27th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Abu Sufian | 0 | 1 | 0 | 0 | 1
Hassan Saeed | 0 | 0 | 16 | 1 | 17
Khaled Sufian | 0 | 0 | 14 | 3 | 17
Hasan Nour | 1 | 1 | 1 | 1 | 4
Shaha alsubaie | 0 | 3 | 0 | 0 | 3
Asma Salem | 0 | 4 | 18 | 5 | 27
Amir Aziz | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 7 | 0 | 3 | 10
Abdulmajeed Alanzy | 0 | 0 | 65 | 10 | 75
samah Alharby | 0 | 0 | 19 | 5 | 24
Grand Total | 2 | 18 | 133 | 28 | 181

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 14
| Delivery Related | (blank) | 2
| | Delivery Status | 8
| | Missing items\parts | 1
| | Partial Delivery | 2
| | Reschedule Delivery | 1
| Refunds and Cancelations | (blank) | 1
| | Delay collection | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 32
No Answer | (blank) | (blank) | 7
| No Answer | No Answer | 1
No Answer Total | | | 8
PreSales | (blank) | (blank) | 6
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 4
| | Delivery Time | 1
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 1
PreSales Total | | | 17
Grand Total | | | 57

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 0 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 1 | 0 | 0 | 4 | 6
Malek Hosan | 8 | 8 | 0 | 5 | 2 | 17 | 40
Javed Aslam | 5 | 2 | 0 | 1 | 3 | 2 | 13
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 9 | 1 | 1 | 0 | 0 | 1 | 12
Abdulmajeed Alanzy | 26 | 0 | 3 | 2 | 2 | 0 | 33
Mohammed Abdulwahed | 1 | 0 | 0 | 1 | 0 | 0 | 2
Khaled Sufian | 2 | 2 | 1 | 0 | 0 | 0 | 5
samah Alharby | 8 | 2 | 0 | 0 | 0 | 0 | 10
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 61 | 15 | 6 | 9 | 7 | 25 | 123

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 3 | 2 | 0 | 0 | 0 | 4 | 9
Javed Aslam | 5 | 0 | 0 | 0 | 0 | 2 | 7
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 1 | 3
Asma Salem | 2 | 0 | 0 | 0 | 1 | 0 | 3
Khaled Sufian | 2 | 1 | 1 | 0 | 0 | 0 | 4
samah Alharby | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 17 | 5 | 1 | 0 | 1 | 7 | 31

Please feel free to reach out for any further clarifications.