Subject: Daily performance summary for LiveSalesman team for Oct 27th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 27th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 17 | 0 | 6 | 26
Abu Sufian | 0 | 1 | 10 | 0 | 5 | 16
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 3 | 0 | 0 | 0 | 12 | 15
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 3 | 0 | 0 | 8 | 0 | 11
Syed Ataullah | 3 | 0 | 0 | 0 | 2 | 5
Jok Kuol | 0 | 10 | 24 | 0 | 0 | 34
RAMI KASSAM | 0 | 7 | 24 | 0 | 0 | 31
Waseem Ahemad . Khan | 0 | 2 | 39 | 0 | 1 | 42
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 20 | 114 | 8 | 26 | 180

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 10
| Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 6
| | Delivery Status | 19
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 3
| | Return Request Initiation | 5
Customer Services Total | | | 56
No Answer | No Answer | No Answer | 6
No Answer Total | | | 6
PreSales | (blank) | (blank) | 26
| Other Enquiry | (blank) | 3
| | Store Availability | 10
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 3
| Product Related | (blank) | 1
| | Product Specification | 37
PreSales Total | | | 86
Grand Total | | | 148

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 0 | 0 | 0 | 0 | 2 | 6

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 5 | 6 | 1 | 2 | 1 | 4 | 19
Jok Kuol | 17 | 1 | 4 | 3 | 2 | 2 | 29
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 2 | 4
RAMI KASSAM | 8 | 2 | 0 | 4 | 1 | 1 | 16
Waseem Ahemad . Khan | 6 | 3 | 2 | 2 | 2 | 0 | 15
Abu Sufian | 4 | 3 | 0 | 3 | 1 | 0 | 11
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 42 | 17 | 7 | 14 | 7 | 10 | 97

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 1 | 2 | 1 | 10
Mohammed Ali | 4 | 2 | 2 | 0 | 1 | 1 | 10
Jok Kuol | 1 | 0 | 0 | 1 | 0 | 0 | 2
Radhika Jawle | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abu Sufian | 3 | 1 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 0 | 5
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 20 | 4 | 2 | 3 | 3 | 4 | 36

Please feel free to reach out for any further clarifications.